Compliance means the adherence to legal provisions and corporate standards of conduct. Compliance regulations aim to protect employees and the company from harm. They form the foundation for our daily actions and apply to all employees including managers and directors.
Our employees are continually informed about our compliance regulations and receive personal advice upon request. Information from employees or external parties about potential misconduct, possible violations of law or offences such as corruption, are examined with great care and treated confidentially.
The compliance team of the DERTOUR Group can be reached via email.
Our principles of conduct are characterised by integrity and loyalty: We adhere to laws and statutes, engage in fair competition and are a reliable partner for our customers and business partners. As the tourism division of the REWE Group, we are guided by the Group’s standards of conduct. These are set out in the REWE Group code of conduct, and are equally binding for the DERTOUR Group.
The code of conduct contains principles for our behaviour in business transactions and when dealing with one another. It provides us with orientation, and is at the same time an obligation for all who work on behalf of REWE Group.
Our principles of conduct are characterised by integrity and loyalty: We adhere to laws and statutes, engage in fair competition and are a reliable partner for our customers and business partners. As the tourism division of the REWE Group, we are guided by the Group’s standards of conduct. These are set out in the REWE Group code of conduct, and are equally binding for the DERTOUR Group.
The code of conduct contains principles for our behaviour in business transactions and when dealing with one another. It provides us with orientation, and is at the same time an obligation for all who work on behalf of REWE Group.
The Hintbox makes it particularly easy to submit compliance notices – anonymously if desired. In addition, the new tool enables smooth, data protection-compliant communication between whistleblowers and the responsible individual compliance departments within REWE Group.
However, people who want to submit compliance notices without using the digital tool can still contact the “Ombudsman” of REWE Group.
REWE Group has appointed the Munich lawyer Richard Rill as an external ombudsman. Employees, customers and business partners of REWE Group as well as DERTOUR Group can contact him personally and anonymously if they submit compliance information, or seek a neutral contact who is bound to secrecy. The informant can use this service free of charge, and contact is possible in German and English.
Richard Rill
Ombudsperson of the REWE Group
Altheimer Eck 13/II
80331 München
Germany
E-Mail: REWE-Group-Ombudsperson@rae13.de
Phone: +49 89 2366790
Our complaints procedure for the Supply Chain Sourcing Obligations Act (LkSG) guarantees a trustworthy and at the same time transparent approach to dealing with complaints about violations of human rights or environmental obligations – anonymously if desired.
You can find more information on the site about our guidelines.
We take great care on ensuring that the content displayed to you on our website complies with the applicable laws and our terms and conditions. If you nevertheless find content on our website that may not comply with the applicable laws or our terms and conditions, you have the opportunity to report this content to us using the reporting form linked below. The reported content, together with the concerns expressed, will be forwarded for internal review. We will check whether the content complies with the applicable laws and our terms and conditions and decide whether and what measures need to be taken. We will inform you of the decision made and the measures taken by e-mail to the e-mail address you have provided. You can access the reporting form via this link: Report illegal content.
If you have any concerns other than reporting illegal content (such as questions about bookings), please contact our customer service.
You have the right to submit a complaint against the decision made by us within a period of 6 months following the decision. To submit a complaint, you have the option of responding to the email in which we inform you of our decision, which we will also point out to you in the email. In the event of a complaint, the decision will be reviewed by us on the basis of the original facts (and any additional information provided) and you will be informed of the outcome of the complaint process.
If you are affected by a decision under the internal complaint-handling system, you have the right to choose a certified out-of-court dispute settlement body to resolve disputes in connection with these decisions. This also applies to complaints that have not been resolved by means of the internal complaint-handling system. You are also at liberty to take recourse to judicial remedies.
